01
Information We Collect
Depending on the services you use, ShapeSA may collect:
- Full name
- Phone number
- Email address
- Username and account information
- National ID, passport, or verification information where required
- Wallet and transaction information
- Deposit and withdrawal information
- Payment and merchant information
- Device and technical information
- IP address and app information
- Information provided when contacting customer support
ShapeSA only requests information that is reasonably necessary to provide, secure, and improve its services.
02
How We Use Your Information
ShapeSA may use your information to:
- Create and manage your account
- Verify your identity
- Process payments and transactions
- Process deposits and withdrawals
- Provide wallet and payment services
- Provide merchant and business services
- Provide available financial services
- Send transaction and security notifications
- Prevent fraud and unauthorized activity
- Provide customer support
- Improve the ShapeSA application and services
- Comply with applicable laws and legal requirements
Financial and Transaction Information
When you use ShapeSA payment or wallet services, we may process information related to your transactions, including transaction amounts, dates, references, payment status, deposits, withdrawals, and related account activity. This information is used to provide requested services, maintain accurate records, protect users, and prevent fraudulent activity.
Identity Verification
ShapeSA may require identity verification for certain services. Where required, we may collect information from identity documents such as a National ID or passport. Verification information is used to confirm account ownership, protect users, prevent fraud, and meet applicable requirements.
Device Permissions
ShapeSA may request access to certain device features when required for specific functionality. For example, camera access may be required for QR code scanning or identity verification. Permissions can be managed through your device settings.
How We Share Information
ShapeSA does not sell your personal or financial information. We may share necessary information with trusted service providers, payment providers, technology providers, identity verification services, or other parties when required to provide a requested service, process a transaction, protect users and the platform, prevent fraud, or comply with applicable law. We only seek to share information that is reasonably necessary for the relevant purpose.
Data Security
ShapeSA uses reasonable technical and organizational measures designed to protect your information. These measures may include secure authentication, encryption in transit, access controls, transaction monitoring, and security protections against unauthorized access. However, no internet-based service can guarantee absolute security. Users are responsible for keeping their passwords, PINs, OTPs, and account credentials confidential.
Data Retention
ShapeSA retains information for as long as reasonably necessary to provide services, maintain transaction records, protect accounts, prevent fraud, resolve disputes, and comply with applicable legal or regulatory requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
Account Deletion
You may request deletion of your ShapeSA account through the account deletion option available within the application or through our official account deletion process. Some information may be retained when required for legal, financial, security, fraud-prevention, or regulatory purposes.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of eligible information, request information about how your data is processed, and manage available device permissions. Some requests may require identity verification or may be subject to applicable legal requirements.
Third-Party Services
ShapeSA may use trusted third-party services for payment processing, identity verification, hosting, security, analytics, notifications, and other technical services. Third-party providers may process information according to their applicable privacy policies and agreements.
Children's Privacy
ShapeSA does not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to ShapeSA improperly, please contact us.
Privacy Policy Updates
We may update this Privacy Policy from time to time. When significant changes are made, we may provide notice through the ShapeSA application, website, email, or another appropriate communication method. The “Last Updated” date will be changed whenever this policy is updated.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
15 — Acceptance
Your money. Your way.
By creating or using a ShapeSA account, you acknowledge that you have read and understood this Privacy Policy.